• Interview management stakeholders
• Perform Organizational Readiness Assessments
• Organizational Network Analysis (Stakeholder Identification and Analysis)
• Identify OCM (Organizational Change Management) team members
• Team Skill & Competency Development: Conduct project and change management introductory training
• Develop Preliminary Change Management Plan
• Develop a Communication Strategy
• Conduct Culture and Resistance Assessments
• Change knowledge and history assessments

DEFINE
& Document

1. Define and document

• Key operational & strategic objectives
• Critical success factors
• Project success factors
• A clear vision for the organization and project...

2. Map and document current business practices to determine which of their core business processes will be most impacted or involved in the transformation.
3. Process Modeling: Re-design or optimize business processes based on best practices
4. Functional Specifications and Business Rule Definitions
5. Communication Planning:
   • Constituency Analysis
   • Project Analysis
   • Statement Development

ALIGN
organization

1. Assess the gap between the present and desired state or configuration of the organization
2. Build Organizational Awareness
3. Organizational Alignment Assessment (Structure, Compensation, Rewards, etc.)
4. Risk Assessment
5. Identify new opportunities and potential optimizations  
6. Ensure systems specifications meet business objectives and requirements
7. Mobilize management and IS/IT resources
8. Skill and Competency Development Plan

PREPARE
for change

1. New Structures and policies
2. Skill and Competency Development
3. End-User Training Plan
4. User Interface and Report Review

TRANSFORM
organization

1. End-User Training
2. Process Training
3. Go-Live and Post Go-Live Support Strategies
4. Coaching Plan
5. Local Support Strategy
6. Organizational Readiness Recommendation
7. Integration of Continuous Improvement Practices